Terms of service
Terms of Service
Last updated: 06/10/2025
Welcome to Fitazzy! By visiting our website and/or purchasing something from us, you agree to the following Terms of Service. These terms apply to all users, including visitors, customers, and contributors. Please read them carefully.
1. Provider Identification
This website is operated by:
Fitazzy
Business Address:
99 Queen's Road Central, OFFICE 3906, 39TH, Central, Hong Kong Island
Hong Kong SAR
Email: info@valazia.com
2. Scope of Application
These Terms apply to all users of the site, including browsers, customers, merchants, and/or content contributors. They govern your use of the website and all purchases made through it.
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
We may update these Terms at any time. Changes become effective when posted. Continued use of the site after changes constitutes your acceptance.
3. Eligibility & Responsible Use
You may use our services only if you are at least 18 years old or have permission from a parent or legal guardian.
You agree not to use our products or services for unlawful or unauthorized purposes. Any misuse, including attempts to interfere with the website or distribute harmful software, may result in immediate termination.
4. Products, Pricing & Availability
All prices are in GBP (£) and include VAT where applicable.
Prices and availability may change without notice. We do our best to display product descriptions, images, and colours accurately. However, we cannot guarantee exact representation on all devices.
We reserve the right to:
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Limit quantities
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Discontinue products
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Refuse or cancel orders at our discretion
Certain items (e.g., opened cosmetics or intimate products) may be excluded from return for hygiene reasons in accordance with UK consumer law. Please see our Refund Policy for full details.
5. Orders & Account Information
You agree to provide accurate and complete information when placing an order.
We reserve the right to:
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Cancel suspicious or unauthorised orders (e.g. bulk/reseller orders)
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Contact you to verify or correct your order details
A contract between you and us is formed only when we confirm dispatch of your order.
6. Right to Cancel (UK Consumers)
If you are a consumer residing in the United Kingdom, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise your right to cancel, you must inform us by email:
You then have 14 days from the date of cancellation to return the goods.
Refunds will be processed within 14 days of receiving the returned goods or evidence that they have been returned.
This right does not apply to:
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Sealed goods that have been opened after delivery and cannot be returned for hygiene reasons
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Personalised or custom-made items
Your statutory rights under the Consumer Rights Act 2015 are not affected.
7. Returns & Refunds
In addition to your statutory rights, we may offer a voluntary return window of up to 30 days for certain items in resellable condition.
Returned items must be:
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Unused
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In original packaging
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Accompanied by proof of purchase
You are responsible for return shipping unless the item is faulty or incorrect.
Your statutory rights under UK law remain unaffected.
8. Payment & Security
We use Shopify Payments and certified third-party processors. Your payment information is encrypted and secure. We do not store your full credit card details.
9. Intellectual Property
All content on our site — including logos, product images, designs, and text — is the property of Fitazzy or its licensors and is protected by copyright and trademark law.
You may not reproduce, modify, or exploit any part of the website without our express written consent.
10. Third-Party Services & Links
Our website may include links to third-party services. These are provided for convenience only. We are not responsible for their content, policies, or practices. Use of such services is at your own risk.
11. User Submissions & Feedback
By submitting reviews, ideas, or content to us, you grant us the right to use, modify, publish, or distribute them without obligation or compensation.
You agree not to post anything illegal, harmful, or infringing. We reserve the right to remove inappropriate content.
12. Errors, Omissions & Changes
We reserve the right to correct errors in descriptions, prices, or availability, even after an order is submitted. If we need to change or cancel your order, we will notify you promptly.
13. Prohibited Uses
You agree not to use our website or content:
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For any illegal purpose
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To violate any national or international law
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To infringe on intellectual property rights
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To harass or harm others
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To spread viruses or malicious code
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To collect data without consent
Violation may result in legal action or termination of service.
14. Availability & Technical Interruptions
We strive to offer uninterrupted service but cannot guarantee it at all times. Temporary interruptions may occur for updates, maintenance, or unforeseen technical issues.
We are not liable for damages resulting from service interruptions beyond our reasonable control.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
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Death or personal injury caused by our negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot be excluded under UK law
To the fullest extent permitted by law, Fitazzy shall not be liable for indirect or consequential damages, including loss of profit or revenue.
16. Indemnification
You agree to indemnify and hold harmless Fitazzy, its employees, and partners from any claims arising from your misuse of the website or violation of these Terms.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer residing in the United Kingdom, you may bring legal proceedings in the courts of your part of the UK.
19. Termination
We may terminate or suspend your access to our services for any breach of these Terms. You may also stop using the service at any time.
Any obligations that existed before termination (such as payment) remain enforceable.
20. Contact Us
For questions about these Terms, please contact us at: