Refund policy

Return & Refund Policy

Last updated: 06/10/2025

Thank you for shopping with us. We want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Your Right to Cancel – 14 Days (UK Customers)

If you are purchasing from the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods — without giving any reason.

Once you notify us that you wish to cancel, you have a further 14 days to return the goods.

To exercise your right to cancel, please email us at:
📩 info@valazia.com

You must clearly state your decision to cancel (email is sufficient).

Return Conditions

To qualify for a refund under your cancellation right:

  • Items must be returned in a resalable condition

  • Items should be unused and in their original packaging where possible

  • All original tags, accessories, and documentation must be included

  • Proof of purchase is required (order confirmation or receipt)

You are responsible for taking reasonable care of the goods while they are in your possession.

⚠️ Please do not return items without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

  • If you cancel within the 14-day cooling-off period, you are responsible for return shipping costs.

  • If the item is faulty, damaged, or incorrect, we will cover the return shipping cost.

We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

If your item is faulty or not as described:

  • You may be entitled to a full refund within 30 days of receiving the goods.

  • After 30 days, you may be entitled to a repair or replacement.

  • If repair or replacement is not possible, you may be entitled to a refund.

Please contact us immediately if you believe your item is faulty.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Custom-made or personalised products

  • Sealed hygiene or personal care products once unsealed

  • Perishable goods (e.g., food, flowers)

  • Hazardous materials or flammable goods

  • Items marked as "Final Sale"

  • Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Refunds will be processed within 14 days of receiving the returned goods or receiving proof that they have been sent back (whichever comes first).

Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 14 days of approval, please contact us at:
📩 info@valazia.com